MEASUREMENT OF OPERATIONAL EFFICIENCY OF ATMs

. Dr. Shubhra Jain

Abstract


This paper presents the operational efficiency of ATMs in the Indian banking industry. Being the oldest and largest public sector bank in India, the study has been carried out with special reference to SBI. Further, three more nationalized banks and four private sector banks have been selected with a view to present a comparative picture. This study presents the result obtained on the basis of data collected for the selected banks. A sample of 400 respondents equally representing in two groups; SBI banks & other banks has been taken through questionnaire. Then various statistical tools have been used accordingly to compile the result.


Keywords


ATM, Operational Efficiency, Customer Satisfaction.

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References


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